Making a Claim

Important Information

Only registered members of Swimming Australia and the State Associations may make claims through the National Insurance Program. Registered members include Affiliated Clubs (who have paid premiums for the Program), and registered participants.

For further information regarding swimming membership please contact your State Association.

To check your club’s registration status please contact your State Association.

How To Make A Claim

Personal Accident

Non Medicare Medical Claims

Firstly report the claim to QBE by completing and submitting the Personal Accident Claim Form.

The Personal Accident Claim Form can be accessed via the following options:

1. Download – You will need to send the claim form to QBE with any medical accounts for reimbursement;
2. Phone – Contact JLT Sport on 1300 130 373 (this is a toll free number from anywhere in Australia). JLT Sport will send a claim form to you for completion.

In all cases you will be allocated a claim number which should be detailed on any future accounts or correspondence relating to the same claim.

If you have already lodged a claim and would like to check on the progress please email QBE Claims or call QBE Claims on (08) 8202 2205.

Important information

• Forward only original receipts (retaining a copy for your own records).
• Claim on your Private Health Insurer FIRST if you have Private Health cover, and send their Statement of Payment with your claim.
• Please do not send Doctors’, Surgeons’, Anaesthetists’, X-Ray or MRI Scan accounts as they are covered by Medicare. The Health Insurance Act (Cth) 1973 does not permit the Insurer to pay any part of these accounts.

Loss of Income Claims

Firstly report the claim to QBE by completing the Loss of Income section of the Personal Accident Claim Form. This can be done in any one of the two ways outlined above.

Important information

• The excess period is 7 days.
• You must be in permanent or regular casual employment at the time of injury.
• Other insurance benefits do not need to be exhausted prior to claiming on this section.
• The Attending Physicians Report must be completed by the practitioner who attended to you i.e. Doctor/Physiotherapist/Chiropractor; if a fee is charged for completing this section, that fee will be borne by the claimant.
• Your loss of income claims must be covered by a Medical Certificate for the full period of disability.
• For tax implications we recommend that you seek the advice of a qualified tax consultant. You may be required to pay tax on any Loss of Income benefit received.

Capital Benefit Claims

If you wish to make a capital benefit claim against this policy or there is a potential for such a claim relating to permanent or partial disablement please notify JLT Sport immediately by phone 1300 130 373. JLT Sport will advise you on what you need to do next.

Combined General and Products Liability (including Errors and Omissions) and Club Management Liability Claims

It is essential that you notify JLT Sport immediately on 1300 130 373 of any claim or potential claim under this policy. It is also extremely important not to admit liability or discuss the matter with a third party. JLT Sport will guide you as to the next step in the process.